Frequently Asked Questions

Contact and support

If your question is not displayed below, please do not hesitate to contact the CPO HANSER SERVICE congress and exhibition team. They will be happy to answer your questions by phone: +49 40 670882-0 or by email:

Registration and participation

How can I participate in the virtual congress? What are the technical requirements?
What can I do if I have forgotten my login data?
I have not received any login data as I did not register myself. How can I log in?
Will I be able to watch the presentations after April 24th, 2021?
Can I register for and participate in the event after it has started?
Can I book individual events?
What happens if my participation fee has not been paid in full?
Which devices can I use?
Will it be possible to have exchanges with other participants?


Has the content been pre-recorded or will there be live events?
How can I actively participate in sessions and direct my questions to the speakers?
What should I be expecting at the poster presentations on April 20th, 2021?
Will I be able to view the posters at a later date?

Points for continuing education / CME certification

Will there be CME points for the participation in the Sports, Medicine and Health Summit? 
Will I receive CME points if I only watch the sessions at a later stage (on-demand)?
How do I get my training and attendance certificate?

Virtual exhibition

How can I visit the virtual exhibition?
Is there a fee to visit the exhibition?
Can I visit the exhibition at a later date?